Returns & Exchanges
We want you to love your tonies® apparel, but if you are not completely satisfied, we offer a 30-day return policy for all unworn and unwashed items. Simply return your items in their original packaging to receive a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided via email and securely attach it to your return package.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags are still attached to the garments.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing