Frequently Asked Questions
Everything you need to know about your tonies® order and style.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products sustainably sourced?
Yes, tonies® is committed to ethical fashion. We partner with manufacturers who prioritize organic materials and fair labor practices to ensure high-quality, conscious products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I exchange an item for a different color?
Absolutely. If the item is in stock, you can initiate an exchange through our returns portal. We will ship the new color once your original item is scanned by the carrier.